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PACKRATA Leoniveygames Company
PACKRAT

Wholesale Terms & Conditions

Last updated: July 2026

These terms govern the supply of goods by LEONIVEYGAMES LTD(“Packrat”, “we”, “us”) to approved trade customers (“you”) through our wholesale service. They are separate from our consumer Returns & Refunds and general Terms & Conditions, which apply to retail customers and do not apply to wholesale orders.

1. Who These Terms Apply To

The wholesale service is available to business and trade buyers only. Placing a wholesale order constitutes your acceptance of these terms and confirms that you are buying in the course of business for resale, not as a consumer.

These terms apply to every wholesale order and prevail over any terms or conditions you seek to impose or incorporate, whether on a purchase order or elsewhere. No variation has effect unless agreed by us in writing.

2. Orders & Pricing

  • Minimum order value is £250 including VAT.
  • All prices and order totals are calculated by us at the point of checkout. Where a pricing error is obvious, we may correct it before dispatch.
  • Stock is reserved when you place the order. Payment is due within 24 hours (72 hours for export orders paid by international transfer), by UK bank transfer using the reference shown at checkout or, where we have enabled card payments on your account, by card from the order page. If payment is not received, the reservation may be released.
  • Card payments carry a card processing fee on top of the order total, determined by the card used: 1.5% + 20p for UK cards, 1.9% + 20p for UK American Express, and 2.5% + 20p for cards issued in the EEA. Cards issued outside the UK and EEA are not accepted. The exact fee is shown to you before you confirm payment. Wholesale is a business-to-business service and card payments are expected to be made on commercial (business) cards.
  • You must place your first order within one month of approval to keep your wholesale account active. Inactive accounts revert to a standard retail account and can be re-applied for at any time.
  • Founders Japan requests and strikes. Each Founders Japan request is sent to our supplier to confirm stock and quote freight before we issue a pro-forma. You may cancel a request free of charge from your requests page until it has been sent to our supplier. Cancelling or changing a request after that point, whether on the site or by asking us, counts as a strike on your account. Three strikes within 90 days pause new Japan requests on your account for 90 days from the first of those strikes; strikes fall away 90 days after they are given. Cancellations made by us (for example where stock is no longer available or a pro-forma has gone unpaid past its 7-day validity) never count as a strike. English stock ordering is unaffected by a pause.

3. Title & Risk

Title to the goods remains with us until we have received cleared payment in full. Risk in the goods passes to you on delivery.

4. Delivery

  • Standard delivery is to UK addresses. Approved export accounts (EU and other non-UK destinations) are supplied on the terms in clause 9.
  • UK delivery is charged at £6.99 flat, free on orders over £1,000 including VAT. Carriage on export orders is arranged separately (see clause 9).
  • Please allow up to 5 working days from cleared payment for your order to arrive. Wholesale orders are hand-packed and ship slower than standard retail.
  • Goods are packed to a reasonable commercial standard appropriate to the product.

5. Inspection

You must inspect every order promptly on receipt. It is your responsibility to check the goods against the order for damage, shortages and correctness before reselling or otherwise dealing with them.

6. Damaged Goods, Shortages & Incorrect Items

6.1 Reporting Window

You must notify us of any claim within the following time limits, after which the goods are deemed accepted in full and no claim will be considered:

  • Visible damage, shortages or incorrect items: within 48 hours of delivery.
  • Hidden or latent manufacturing faults: within 7 days of delivery.

6.2 Evidence Required

To make a claim, email info@packratt.co.uk with your order number and clear photographs of:

  • the damaged product;
  • the outer shipping carton, inside and out; and
  • the shipping label.

You must retain the product and all packaging until the claim is resolved, and must not dispose of or onward-sell affected items in the meantime. We cannot process a claim where the required evidence is not provided.

6.3 What Is Covered

  • Sealed product that is structurally damaged such that it cannot be resold as the grade supplied;
  • short or incorrect deliveries; and
  • genuine manufacturing faults.

6.4 What Is Not Covered

  • cosmetic damage to the outer shipping carton alone;
  • minor shelf wear or edge wear consistent with sealed, distributed product that does not affect its saleability;
  • damage occurring after delivery, including from your own handling, storage or onward shipping;
  • any item that has been opened, unsealed or tampered with; and
  • any claim made outside the time limits in clause 6.1.

6.5 Remedy

Where a claim is accepted, we will, at our option, provide a replacement (subject to availability) or store credit to your account for the affected unit's invoice value. Any remedy is limited to the affected units and capped at their invoice price.

7. Limitation of Liability

Nothing in these terms limits liability that cannot lawfully be limited. Subject to that, and to the extent permitted by law, we are not liable for any indirect or consequential loss, including loss of resale profit, loss of sales or business interruption. Our total liability in connection with any order is capped at the price paid for that order.

8. Returns (Change of Mind)

Wholesale sales are final. We do not accept change-of-mind returns on sealed trade stock. This does not affect your rights under clause 6 in respect of damaged, short or incorrect deliveries.

9. Export Orders, VAT & Import Duties

This clause applies to export orders, meaning wholesale orders delivered to an address outside the United Kingdom. Export orders are available to approved trade accounts only.

  • UK VAT. Goods exported from the UK are zero-rated for UK VAT. We charge no UK VAT on the goods or on any carriage for an export order, and the invoice total is stated exclusive of UK VAT.
  • You are the importer of record. You are responsible for all import VAT, customs duty, clearance and handling charges, and any other taxes or fees levied in the destination country. These are payable by you in addition to the amount you pay us, are not included in our price, and are not collected by us.
  • Incoterms. Unless we agree otherwise in writing, goods are supplied on a Delivered At Place (DAP, Incoterms 2020) basis: we are not responsible for import clearance or any destination-country charges, which fall to you as importer of record.
  • Carriage. Carriage on export orders is never included in the goods price. At checkout you choose either your own courier or forwarder collection from our UK warehouse (no carriage on our invoice), or for us to arrange shipping, in which case we quote the courier charge to your delivery address and add it to your invoice before payment. Where we arrange carriage, your 72-hour payment window runs from the email confirming the final total.
  • Payment and bank charges.Export orders are payable in pounds sterling by international bank transfer (or by card where we have enabled it, with the international card processing fee added). You must instruct your bank that all charges are for your account (“OUR”) so that the full invoice amount reaches us; any shortfall from bank or intermediary charges, or from currency conversion, remains payable by you and is added to your next invoice or must be settled before dispatch. A flat international payment fee, stated on each export invoice, covers the charge our bank levies for receiving an overseas transfer; it is not charged where you pay by card.
  • Wholesale Founders. Approved international trade accounts may join Wholesale Founders. The membership fee is the same as for UK members, and Founders pro-forma invoices to an address outside the United Kingdom are treated as export orders under this clause: zero-rated for UK VAT, with courier carriage to your country quoted on each pro-forma. The cancellation strikes in clause 2 apply to every Founders Japan request.
  • Export evidence. Zero-rating is conditional on the goods being exported from the UK. You agree to provide any information or documentation we reasonably need to evidence export.

Title and risk pass as set out in clause 3.

10. Contact

For any wholesale order, delivery or claim query, contact LEONIVEYGAMES LTD at info@packratt.co.uk.