Delivery Policy

Last updated: October 2026

1. UK Shipping Methods & Costs

All orders are dispatched the next working day, not the same day. Estimated delivery times below are counted from dispatch.

Shipping costs are calculated dynamically based on order weight and size. Available Royal Mail services and their prices are shown at checkout. Typical UK options include:

Exact costs depend on order weight. Heavier or bulkier items (e.g. booster boxes) ship as Small Parcels and may cost more than lighter items like individual packs.

2. Free UK Shipping

UK orders over £50.00 qualify for free standard UK shipping. This is calculated before any discount codes are applied. Free shipping is not available on orders delivered outside the UK.

3. International Shipping

We ship every international order with UPS, using UPS Standard wherever it is available for the destination. This covers the 32 European destinations we serve and the USA, Canada and Japan. Every UPS parcel is tracked from dispatch through to delivery. Channel Islands orders (Jersey, Guernsey) are not part of this: they ship with Royal Mail at UK rates (see section 6).

International delivery is quoted per order, not priced at checkout. Section 4 below explains how quotes work.

Orders up to 30 kg can be shipped to every international destination we serve.

Country detail pages with shipping and customs guidance: Europe shipping, USA shipping, Canada shipping, Japan shipping.

Your delivery country is automatically detected when you reach the cart page, and you can change it manually from the "Deliver to" selector there.

4. International Delivery Quotes

To order for delivery outside the UK and Channel Islands:

1. Add the items you want to your cart and set the “Deliver to” country to your destination.
2. Request a UPS delivery quote from the cart. A free Packrat account is required.
3. We email you the UPS delivery price within 2 working days. The quote shows the UPS service and the expected delivery time for your order.
4. Pay for your goods and delivery together by card from the link in that email.

You have 48 hours to pay once we have sent your quote, and we hold your items for you in the meantime. The quoted price does not include import VAT, customs duty or the UPS clearance (brokerage) fee, see section 5.

5. Customs, Import VAT and Duties (International Orders)

All international orders are shipped on a DDU (Delivered Duty Unpaid) basis. This means:

• The price you pay covers the items, UK VAT and UPS delivery only.
• Your country's import VAT, any customs duty and the UPS clearance (brokerage) fee are paid by you to UPS on delivery and are not included in your order total.
• UPS collects these charges from you before it releases the parcel.
• For the USA: the $800 de minimis allowance was suspended for parcels from every country on 29 August 2025, so US import duty can apply to an order of any value.
• The amount charged depends on the declared value of your order and your country's import rules, which are outside our control.

Refusing to pay import charges will normally result in the parcel being returned to us or destroyed by customs. Any return postage costs or lost stock resulting from refused customs payments are the buyer's responsibility and will be deducted from any refund.

6. Delivery Area

We ship to addresses within the United Kingdom and the Channel Islands (Jersey, Guernsey) at UK rates, to most of Europe (all EU member states plus Norway, Switzerland, Iceland, Liechtenstein, and Turkey) and to the United States, Canada, and Japan. All international orders ship with UPS and are quoted per order. Other destinations are not currently supported, please contact us if you need a custom quote.

7. Processing Time

Orders are typically processed and dispatched within 1-2 business days of payment confirmation. Orders placed on weekends or bank holidays will be processed on the next business day.

During UK public holidays, including Easter, Christmas, New Year, and bank holiday weekends, both our dispatch times and Royal Mail delivery services may be delayed. Royal Mail does not deliver on public holidays, and services may experience higher volumes around these periods. We recommend allowing extra time for delivery if you are ordering close to a public holiday.

8. Pre-Order Items

Pre-order items will be dispatched on or shortly after the official release date. The estimated release date is shown on the product page. If you order a mix of in-stock and pre-order items, the entire order may be held until the pre-order item is available, unless you request separate shipments.

9. Tracking

For tracked orders, you will receive a tracking number by email once your order has been dispatched. You can use this to monitor delivery progress via the carrier's website.

10. Responsibility in Transit

Your order is our responsibility until it is delivered to you, or to a person or place you chose (for example a neighbour or safe place you nominated). If it is lost or damaged on the way, you do not need to claim from the carrier: tell us and we will handle it. Full details are in sections 9 and 10 of our Returns & Refunds Policy.

11. What To Do If There's a Problem

1. Check your tracking using the tracking number in your dispatch email.
2. Arrived damaged? Email info@packratt.co.uk within 48 hours of delivery with your order number and photos of the parcel, the shipping label, the packaging and the damaged product. Keep everything, and do not open the product.
3. Tracking says delivered but you don't have it? Check with your household, your neighbours and any safe place you use, then tell us within 14 days of the delivery date.
4. Tracking hasn't updated? Once your parcel is 10 working days past its expected delivery date (20 working days for international orders), email us and we will open an investigation with the carrier.

Please do not raise a claim with the carrier yourself. We handle claims as the sender, and a second claim on the same parcel slows things down.

12. Contact

For delivery enquiries, contact LEONIVEYGAMES LTD at info@packratt.co.uk.