Delivery Policy
Last updated: April 2026
1. Shipping Methods & Costs
Shipping costs are calculated dynamically based on order weight and size. Available Royal Mail services and their prices are shown at checkout. Typical options include:
| Method | Typical Cost | Estimated Delivery |
|---|---|---|
| Free Shipping | Free on orders over £50.00 | 2-5 business days |
| Royal Mail 2nd Class Large Letter | From £1.59 | 2-5 business days |
| Royal Mail 1st Class Large Letter | From £2.15 | 1-3 business days |
| Royal Mail Tracked 48 | From £3.25 | 2-5 business days |
| Royal Mail Tracked 24 | From £3.95 | 1-3 business days |
| Royal Mail Special Delivery | From £8.55 | Next day guaranteed by 1pm |
Exact costs depend on order weight. Heavier or bulkier items (e.g. booster boxes) ship as Small Parcels and may cost more than lighter items like individual packs.
2. Free Shipping
Orders over £50.00 qualify for free standard UK shipping. This is calculated before any discount codes are applied.
3. Delivery Area
We currently ship to addresses within the United Kingdom only. We aim to expand to international shipping in the future.
4. Processing Time
Orders are typically processed and dispatched within 1-2 business days of payment confirmation. Orders placed on weekends or bank holidays will be processed on the next business day.
During UK public holidays — including Easter, Christmas, New Year, and bank holiday weekends — both our dispatch times and Royal Mail delivery services may be delayed. Royal Mail does not deliver on public holidays, and services may experience higher volumes around these periods. We recommend allowing extra time for delivery if you are ordering close to a public holiday.
5. Pre-Order Items
Pre-order items will be dispatched on or shortly after the official release date. The estimated release date is shown on the product page. If you order a mix of in-stock and pre-order items, the entire order may be held until the pre-order item is available, unless you request separate shipments.
6. Tracking
For tracked orders, you will receive a tracking number by email once your order has been dispatched. You can use this to monitor delivery progress via the carrier's website.
7. Transfer of Risk & Carrier Responsibility
Once your order has been dispatched and accepted by the carrier (Royal Mail or whichever delivery service is used), responsibility for the parcel transfers to the carrier. We are not liable for any delays, loss, damage, or misdelivery caused by the carrier once the item has left our premises.
Any issues relating to delivery — including late arrival, lost parcels, damaged parcels, or delivery to the wrong address — must be raised directly with the carrier. For Royal Mail, you can report a problem at royalmail.com.
8. What To Do If There's a Problem
If your order has not arrived or has arrived damaged, please follow these steps:
- Check your tracking— use the tracking number provided in your dispatch email to check the status on the carrier's website
- Contact the carrier directly — raise a claim or enquiry with the delivery service (e.g. Royal Mail) for lost, delayed, or damaged items
- Need your tracking info? — if you cannot locate your tracking details, contact us at info@leoniveygames.com and we will provide your tracking number and proof of postage
We can supply proof of postage and dispatch confirmation to support any claim you make with the carrier, but the claim itself is between you and the carrier.
9. Contact
For delivery enquiries, contact LEONIVEYGAMES LTD at info@leoniveygames.com.